We have just been told today that we have been accredited to the Gold Standard Framework for End of Life Care have been awarded the Quality Hallmark Award at Commend status.
This is a major award for staff who provide the care and management of our residents and is the result of almost two years of training and preparation.
It is difficult to explain sometimes that as a residential home we are expected to have limitations. Some families come and ask ‘can you give out tablets’ while some social workers ask ‘do you have two staff on at night’ or ‘do you have a hoist?’ The answer to all those is Yes, of course. To achieve the Gold Standard Framework we first had to break down the barrier that was (in 2009) ‘ no-one dies in a residential home! So we asked the question, can we try for it. Eventually the question was answered when the government started to look at the End of Life Care. We were supported along with 5 other homes, by the then PCT. We know of one other home that finished, possibly another. So at the very most there are three small stand alone residential homes with the award, that measures the quality of our care, not just in the last days of life but within the last year. Out of the 20 standards we were awarded 11 excellents, including one for our Advance Care Planning. Tracy plays a huge part in that – preparing leaflets, talking to families and residents and showing other staff how to get involved.